Bass Win Account Verification Checklist and Practical Tips for Smooth Approval

Upload a high-resolution government-issued photo ID (passport, driver’s license, national ID) in JPEG, PNG or PDF; file size must not exceed 5 MB; include a selfie holding the document with text legible, face visible; provide proof of address dated within 90 days (utility bill, bank statement).

Acceptable documents: passport, national ID card, driving licence; proof of residence: recent utility bill, bank statement, official government letter; image quality requirements: color photo, minimum 800×600 px, 300 DPI recommended, no glare, all four corners visible; avoid edits, overlays or heavy compression; filename should include your registration ID or submission reference.

For card-based deposits submit a photo of the card with middle digits masked; retain first six, last four digits; hide CVV completely; for bank transfers upload a recent statement showing payer name, transaction reference; screenshots from official banking apps are acceptable if issuer name and truncated account number are visible.

Typical review time: 48–72 hours; review is faster when uploaded documents match registered profile exactly, submission originates from the registered email, and filenames include the user reference code; if review exceeds 72 hours contact support quoting the submission reference for escalation.

Do not transmit full PAN or CVV via chat; use the secure upload portal only; delete local copies once confirmation arrives; keep originals until final acceptance is received.

Accepted ID and proof-of-address documents for operator identity checks

Provide a government-issued photo ID plus a recent proof-of-address document dated within 90 days; upload color scans or photos that show all four corners, are unedited, and do not exceed 5 MB each (JPG, PNG, PDF accepted).

Accepted identity documents

Document type	Must show	Notes
Passport	Full page with photo, MRZ or passport number, expiry date, holder name	Biometric page only; passport must be valid
National ID card	Front and back if applicable, photo, ID number, expiry date, holder name	Country-issued national identity document accepted
Driver’s licence	Front and back, photo, licence number, expiry date, holder name	Both sides required when information is split across faces
Residence permit / immigration card	Photo page, permit number, expiry date, holder name	Acceptable when domestic ID unavailable

Do not submit screenshots, heavily cropped images, photocopies with missing edges, or expired documents.

Accepted proof-of-address documents

Document type	Date range	Must show
Utility bill (electricity, water, gas)	Issued within 90 days	Full bill showing billing address and recipient name
Bank or building society statement	Issued within 90 days	Account holder name, address, bank logo or header
Council tax bill	Most recent year or within 90 days if billed more frequently	Local authority header, address, recipient name
Tenancy agreement / mortgage statement	Issued within 12 months (preferably 90 days)	Signed agreement or official statement displaying address and names
Government correspondence (tax, benefits)	Issued within 90 days	Official letterhead, address, recipient name

If the name on ID and address document differs (marriage, legal name change), upload an official supporting document such as a marriage certificate or deed poll.

Card deposit evidence: for debit/credit cards used to fund the profile, submit a photo of the front showing cardholder name and first six plus last four digits; cover or blur the middle digits and CVV. Do not upload full magnetic stripe images.

Selfie / liveness check: when requested, submit a recent, high-resolution selfie holding the ID next to the face; ensure good lighting, neutral background, no filters, and that the ID text is readable. If asked to include the operator’s name or a handwritten note, write clearly on plain paper and include the current date.

File and processing rules: allowed formats JPG, PNG, PDF; max 5 MB each; preferred resolution at least 1000×700 px; process time usually 24–72 hours; provide certified translations for non-English documents if requested by the operator.

Common rejection causes: expired IDs, address documents older than permitted window, mismatched names/addresses without supporting evidence, blurred or edited images, partial crops that hide edges or security features.

How to photograph and scan documents for platform ID checks

Use a flat, neutral surface and either a flatbed scanner at 300–600 DPI or a smartphone camera at ≥12 MP; ensure the document fills 80–95% of the frame with all four corners visible and text sharp enough to read at 100% zoom, save as PDF, JPEG (quality 85–100%) or PNG, and keep each file under 5 MB unless the portal allows larger files.

Camera and lighting settings

Place document on a matte, single-color background (white, gray). Photograph perpendicular to the page; use the grid to align edges and avoid perspective distortion. Use indirect daylight or two diffuse light sources at 45° to eliminate glare and reveal holograms; disable flash unless you can diffuse it. Lock exposure and focus (tap to focus on smartphone), shoot in HDR if available. Aim for final image resolution of at least 1600×1200 pixels; if using burst mode, pick the sharpest frame.

Scanning, color and file handling

Set scanner to color mode, 300 DPI for documents, 400–600 DPI for small ID text or stamps. Crop to document edges, rotate upright, keep margins of ~3–5 mm. For multipage documents convert to a single PDF; for IDs submit separate files for front and back if requested. Retain color–black-and-white scans can obscure security features. Do not over-compress: choose JPEG quality 85–95% or use lossless PNG/PDF. Strip GPS EXIF metadata; keep timestamp only if required. Name files clearly, for example: lastname_firstname_passport_20250901.pdf.

Show every required detail: full name, date of birth, document number, expiry date, photo, signature and any holograms or embossed seals. For proof of residence include full address, issuer, and issue date within the last 3 months. For financial proof show name and transaction rows if requested but redact long numbers leaving only the last four digits visible; do not hide issuer or name.

Avoid common rejection causes: glare, shadows, cropped edges, tilted frames, low contrast, pixelation from excessive zoom or compression, expired documents, mismatched names, or edited/Photoshopped images. If a selfie with ID is required, hold ID at chest level, both face and ID in focus, neutral background, eyes open, no sunglasses or hats, and keep the document flat and readable.

If the upload portal has limits, prepare both high-resolution originals and a web-optimized copy (max 2 MB) that preserves legibility. Keep originals until confirmation is received. For more offers and promotions see bass win bonus.

Uploading ID documents on the platform: website and mobile app

Recommendation: Upload a color photo of your government ID (front and back) plus a proof-of-address dated within the last 90 days and a selfie holding the ID with today’s date and your profile name to avoid payout delays.

Website procedure

1) Sign in to your profile, open the main menu → Documents / Personal details section, choose the document type (ID, proof of address, selfie) and click Upload.

2) Accepted file types: JPG, PNG, PDF. Maximum file size: 10 MB per file. Resolution: 1,200×800 px or higher; 150–300 DPI preferred. Use color images, not black-and-white scans.

3) For single-sided IDs submit a clear front image; for dual-sided IDs upload both sides as separate files. Show all four corners, no cropping that hides numbers or holograms. Do not use heavy filters or edits.

4) Proof of address: utility bill, bank statement, or official letter with full name, address and issue date within 90 days. Screenshots of mobile banking apps may be rejected if missing headers or logos.

Mobile app procedure

1) Open the app, go to Profile → Documents, grant camera permission if prompted. Use the in-app camera option for best results; allow the app to auto-crop, then confirm before upload.

2) Photograph ID on a flat, contrasting surface in natural light. Avoid flash reflections and glare over text. If the camera blurs, switch to gallery upload after taking multiple photos with your phone’s native camera.

3) Selfie with ID: hold the ID next to your face, keep eyes open, and include a handwritten note with the current date and your profile name. Make sure the note is fully legible in the same frame.

Common rejection causes and fixes

Blurry image – retake using steady hands or place the phone on a stable surface. Cropped corners – include full document. Expired document – use a current one. Name mismatch – upload matching documents or provide legal name change proof. Watermarked/edited files – submit original scans or photos. Low-quality screenshots of PDFs – upload the original PDF file when available.

Processing and support

Expect manual review within 24–72 hours; status updates arrive by email and in-app notifications. If rejected, re-upload corrected files and contact support with the submission reference ID and a short note listing what you changed. Keep originals available for live checks if requested.

Validation of bank cards, e-wallets and crypto wallets for player profiles

Upload color photos of the front and back of each bank card showing the cardholder name and the first six plus last four digits; mask the middle digits and the CVV completely. Acceptable file types: JPG, PNG, PDF. Maximum file size: 5 MB per file. Minimum image resolution: 800×600 px (300 DPI preferred).

When a bank statement is requested, provide a recent PDF or screenshot (no older than 90 days) that displays the issuing bank’s logo, account holder full name, IBAN or sort code + partial account number, and at least one recent transaction. Black out unrelated balances or unrelated account numbers, but do not obscure name, bank logo or required identifiers.

For e-wallets (PayPal, Skrill, Neteller, etc.) submit a logged-in screenshot that shows provider name, registered email, full name, and a recent outgoing transaction to the operator with transaction ID or wallet identifier. If the provider offers a KYC/status badge, include that page. If using an exchange-linked wallet, include the exchange withdrawal record showing destination address and tx hash.

For self-custodial crypto wallets supply the on-chain transaction hash that matches the deposit/withdrawal shown on your profile; include a block-explorer URL (Etherscan, Blockchain.com, Tronscan, BscScan) and a screenshot with the wallet address visible. Recommended minimum confirmations before submitting proof: Bitcoin ≥3 confirmations, Ethereum/ERC‑20 ≥12 confirmations, BSC ≥12 confirmations, TRON/TRC‑20 ≥20 confirmations. Do not send private keys or seed phrases; provide a signed message from the wallet app if requested.

Filename convention for faster processing: card_front_FULLNAME_YYYYMMDD.jpg, card_back_FULLNAME_YYYYMMDD.jpg, wallet_PROVIDER_EMAIL_YYYYMMDD.png, tx_proof_HASH_YYYYMMDD.pdf. If you must email documents, use subject line: “Profile validation – FULLNAME – Payment proof”. Attach the block-explorer link inside the message body for crypto proofs.

Common rejection reasons: blurred or cropped images, CVV left visible, mismatched names between profile and proof, screenshots showing edited overlays, transaction older than 90 days, missing tx hash for crypto, or proof from a third party rather than the logged-in wallet. If rejected, resubmit originals from the wallet/exchange app showing timestamps and transaction IDs.

Typical processing windows: fiat card and e-wallet proofs: 24–72 hours; crypto proofs: 24–96 hours depending on network confirmations and completeness of documentation. Request an expedited manual review by attaching both the wallet/exchange withdrawal page and the corresponding block-explorer link in a single submission.

Security measures: redact middle card digits and CVV, never disclose private keys or seed phrases, send only original screenshots (not photos of printed paper), and upload via the secure portal or the provider’s encrypted message form. Keep copies of all uploaded files until confirmation is complete.

Troubleshooting common rejections: blurred, expired, or mismatched document fixes

Retake any unreadable document photo with a high-resolution camera and natural, indirect light so every data field (full name, date of birth, document number, expiry date, issuing authority) is sharp and all four corners are visible.

• Blurred image fixes
  • Use a smartphone camera ≥8 MP; set resolution to maximum and disable beauty/portrait filters.
  • Place the ID flat on a plain, matte surface; position camera parallel to the document; maintain 20–40 cm distance.
  • Enable autofocus, tap the document area on-screen to lock focus, then hold still or use a tripod/self-timer.
  • Avoid flash reflections: try soft side lighting or shoot near a window. If holograms cause glare, change angle slightly until text is legible.
  • Save as JPG/PNG; keep file size 200 KB–5 MB; resolution target ≥1600×1200 px. Do not crop out edges or compress heavily.
• Expired document remedies
  • Submit a current, unexpired government-issued ID whenever possible.
  • If renewal is in process, attach a clear scanned copy of the renewal receipt or temporary ID issued by the authority, plus another valid photo ID (passport or driver’s license).
  • If expiry caused rejection due to time-zone delays, include a timestamped selfie holding the document and a dated utility bill or bank statement (issued within the last 3 months).
  • Label files clearly (e.g., passport_front_2025-07-21.jpg, renewal_receipt.pdf) and include issuance/expiry dates in the upload description if platform allows.
• Mismatched-details corrections
  • If name spelling differs between your registration and official ID, upload proof of name change: marriage certificate, deed poll, or court order. Provide both the old and new documents if available.
  • For minor formatting differences (middle name, hyphenation, use of initials), upload a second corroborating document that shows the exact registration format (e.g., bank statement, utility bill) with matching name.
  • Address mismatches: supply a current proof of address dated within the last 3 months (utility bill, bank statement) that matches registration details exactly.
  • If you used a nickname during registration, resubmit with an ID matching the registered legal name or provide legal-name evidence.
• Scanning and file-format checklist
  • Scans: 300 DPI, color, straight crop showing all four corners; save as PDF for multi-page documents or JPG/PNG for single images.
  • Do not redact or obscure any text or barcodes unless specifically instructed; cover only sensitive data if explicitly allowed by the platform.
  • Remove background clutter; use contrast/brightness adjustments only to restore legibility, not to alter content.
  • Ensure file metadata and filenames are descriptive and include date (e.g., driver_license_back_2025-07-21.jpg).
• Resubmission protocol
  1. Collect: front and back of ID, selfie holding the ID (if required), proof of address or name-change documents as applicable.
  2. Verify: open each file on your device to confirm legibility and that no compression artifacts exist.
  3. Upload: attach documents in the platform’s required order and format; if there is a size limit, compress with quality=90% to preserve clarity.
  4. Record: note the submission timestamp and any reference number provided by the system.
• Support message template to request manual review

  Use this exact structure when contacting support; replace bracket text with your information.

  Subject: Document re-submission – Ref [REFERENCE_NUMBER]
  Body:
  Reference: [REFERENCE_NUMBER or registration ID]
  Rejected for: [blurred / expired / mismatched name/address]
  What I am attaching:
  - ID front: [file name]
  - ID back: [file name]
  - Proof of address / name change: [file name(s)]
  Actions taken: retaken photos at 300 DPI, all corners visible, expiry valid / renewal receipt attached, matching proof included.
  Please confirm receipt and request any further evidence needed.

If repeated rejections occur despite following the above, request a manual review and include a short video (10–20 seconds) panning from document edges to center so reviewers can confirm physical authenticity.

Identity-check timelines and tracking your profile status

Expect identity checks to finish within 24–72 hours for correctly submitted documents; allow up to 7 business days for manual review queues and up to 14 business days for large-value or complex cases.

Typical timelines

Automatic document validation (clear, correctly formatted files): 0–48 hours. Manual review (ambiguous images, mismatched data or high-risk flags): 48 hours–7 business days. High-value transactions or regulatory requests: 7–14 business days. Weekends and public holidays add processing delays; peak periods (major promotions, holiday seasons) commonly add 24–72 hours.

If you submit additional documents after a rejection, expect a new review window of 24–72 hours for automatic checks and 48–72 hours for manual rechecks.

How to monitor status and required uploads

Log into your profile and open the “Documents” or “KYC” section; status labels you will see: “Pending” (received, not yet assigned), “Under review” (assigned to an analyst), “Action required” (missing or unacceptable files), “Approved” (clearance granted), “Rejected” (specific reason provided). A status change should also trigger an email and an in-platform notification – check spam folder if no email arrives within 24 hours.

Accepted ID types: passport, national identity card, driver’s licence. Address proof: utility bill, bank statement, or government letter dated within 90 days. File formats: PDF, JPG, PNG. Maximum file size: 5 MB per file. Image quality: full page visible, all corners, readable text, no edits or watermarks. Selfie requirements (if requested): colour photo showing you holding the ID next to your face, handwritten note with the current date if requested by the operator.

Actions for each status: if “Action required”, upload the exact document named in the rejection message within 48 hours and include a brief comment explaining corrections; if “Under review” wait 72 hours before contacting support; if no status change after 7 business days, open a support ticket with your profile ID, submission timestamp, and attached documents to request escalation. Include reference numbers shown in the Documents/KYC area in all correspondence.

Q&A:

What documents does Bass Win require for account verification and how should I upload them?

Bass Win usually asks for three types of documents: a government-issued ID (passport, driver’s license or national ID), a proof of address (utility bill, bank statement or official letter dated within the last 3 months) and proof of your payment method if you plan to use a card or bank transfer (photo of card with middle digits covered, recent bank statement or e‑wallet screenshot showing your name). Scan or photograph documents in color, show all four corners, and make sure text is legible with no glare or crop. Accepted file types are commonly JPG, PNG and PDF, and file size limits are often listed on the upload page — keep files under 5 MB unless otherwise stated. To submit, log into your account, open the verification or documents section, follow the prompts to upload each file and press submit. You should get an email or in-app notification once the team starts processing them.

How long will verification take, and can I withdraw funds before it is finished?

Processing times usually range from 24 to 72 hours for straightforward checks. If extra checks are needed — for example, unusual transaction history or mismatched details — the review can take several days. Most casinos, including Bass Win, require full verification before approving withdrawals tied to real-money balance; some smaller withdrawals or bonus-free balances may be handled differently, but a hold can be placed until verification is complete. If processing is slower than expected, contact support and provide any case or ticket number you received so they can update you.

Are my documents safe when I upload them to Bass Win and what steps can I take to protect my personal data?

Bass Win should transmit uploads over an encrypted connection (look for HTTPS and a valid site certificate) and keep document access limited to staff handling compliance checks. Data handling practices — how long documents are retained, who can see them and whether they share data with third parties — are described in the site’s privacy policy and terms. If you want extra protection on your side, upload from a private, secure network instead of public Wi‑Fi, keep local copies encrypted, and use a strong, unique password plus two-factor authentication for your account if available. For payment cards, follow the site’s instructions on hiding digits (many ask that only the last four digits remain visible). If you have questions about retention or wish to request deletion after account closure, contact customer support and quote the privacy policy sections or legal basis you’re referencing. If anything about the site’s certificate, domain name or licensing looks off, pause and ask support for confirmation before sending sensitive documents.